Residential Tenancies Board
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Residential Tenancies Board Services
The Residential Tenancies Board (RTB) is dedicated to ensuring a fair and equitable rental sector in Ireland. The RTB performs a crucial role in regulating and supporting both landlords and tenants, enabling a well-functioning rental market for all stakeholders.
Tenancy Registration
This section provides essential information on registering tenancies, outlining who is required to register, as well as the process and timelines involved. Key points include:- Who should register and when
- How to register different types of tenancies including student accommodation
- Updating registrations and fees associated with registration
- Consequences for not registering
Renting Information
The RTB offers comprehensive information about various tenancy types and the rights and responsibilities that come with renting. Areas of focus include:- Private residential tenancies
- Approved housing bodies and cost rental schemes
- Landlord and tenant rights
- Security deposits and property conditions
- Ending tenancies and the relevant procedures
Dispute Resolution
The RTB provides guidance on dispute resolution procedures. If tenants and landlords face issues, the RTB offers mediation and adjudication services. Key components include:- Overview of the dispute process
- Mediation and adjudication guides
- Evidence requirements and outcomes of disputes
Compliance and Investigations
The RTB monitors compliance with rental law and investigates potential breaches. This includes:- How to report breaches of rental law
- The investigation process and possible sanctions
Resources and Data Insights
The RTB provides a range of resources including forms, templates, and market data to support landlords and tenants. Notable resources include:- Tenancy forms and templates
- RPZ (Rent Pressure Zones) calculators
- Research reports and sector data
About the RTB
Learn about the RTB’s mission, governance, and how it operates to serve the public effectively. The organization is committed to transparency and accessibility, maintaining an open line of communication through various channels.With a focus on education and support, the RTB aims to empower both landlords and tenants to navigate their rental journeys confidently and knowledgeably.
Dostopnost
- Dostop za invalidske vozičke: Da
Google
You’d have a better chance of winning the lotto than you would have of getting someone at the RTB to answer the phone to you. Can’t log into my account with a few months and can’t get through to them. I’ve had no experience with their staff but they do seem hugely understaffed which isn’t the best considering there’s a housing crisis going on
Google
Google
This is the worst public service entity I have ever dealt with. They took a double payment last year and over 12 months later I still haven't received the refund despite numerous calls and emails. Now no one even returns the emails or answers the phone! Disgraceful.
Google
Does anyone work in the RTB? No calls are answered, no emails are ever replied to. Only thing I get are threats and demands for payment. By far the worst government organisation in the state.
Google
No star if possible. Trying to contact by email to resolve the problem with registration but no answer. Call them numerous time and been waiting on hold forever and never got through. Website is so bad once you make mistake and can’t go back to correct it. What can we do to get through. Next year when the tenant are trying to claim their money then they will have problems. Frustration. 😡🤬😡😡
Google
A disgrace
Google
Simply the worst...As a landlord, we have been trying to register our rental online, on the phone, via mail for a year+. We sent 60 emails with all information, called, were asked to pay which we did...And they keep sending letters that information is missing, when it was actually sent 5 times and that we should write again by email...and they finally replied by saying that our applications unsuccessful and forgot to refund our payment...They have an attitude, are unable to communicate consistently (we interacted with more than 12 people and none of them speak to each other) and it is simply unacceptable that this institution exists at tax payers expenses.
Google
No one answering phones. I emailed twice but got no response but they are still sending the letters and reminder emails out. Complete joke! Waste of time!
Google
I agreed with others comments. Zero star. RTB staff need to return to the office as WFH isn't working out for them.
Google
Beyond useless! Times out twice online and an hour on the phone, through to no one and now trying to pay this magic new fee for them to do absolutely nothing! Pathetic
Google
A complete joke of a company no wonder all landlords are getting out more rules and only interested in money
Google
terrible terrible terrible!! no one answers the phone, no answer to emails, and website slow and confusing. What is this service even FOR?? would give NO stars if I could!
Google
Very disappointed and frustrated, despite repeated efforts to contact by phone and all efforts online to set up a new registration failing even though nothing had changed with the tenancy, at my wits end to progress things, going from bad to worse with no end in sight.
Google
Extremely poor service - no one answers email, phone calls and the chat is switched off. How can I register the appropriate tenancy when each time I try to do it there is a problem that RTB does not care to resolve. They give landlord deadlines but don't offer the necessary service nor support to help meet the deadlines. Never come across a service so bad
Google
Google
Agree with everyone else, countless emails ignored and direct messages on the website but to no avail. Left on hold and my calls never picked up. What a disgrace. Nothing more than a quango. this is very frustrating. There should be a regulator or an auditor to oversea this. What are they getting money for? Now they want more money annually.
Google
How does a landlord contact the RTB. There is now no webchat, seemingly no email address. I sent €90 in March, €180 on the 14/09/2022 my property is still not registered on the 29/09.WHAT are they doing in the RTB?Thank the heavens I haven't a dispute!
Google
Not fit for purpose. Extra long telephone wait times.
Google
Rating 1star as a zero is impossible, the WORST WEBSITE on the planet. painful to register a tenant, and calling RTB is worse, , over an hour on hold.
Google
After 12 minute listening to the same message over and over and over and over....I gave up.
Google
If i could give this service a 0 star i would. Never ever should a service be this BAD. Countless phone calls. No one is answering. " they are currently experiencing High volumes calls" is inexcusable. Getting onto my local TD now. They have the audacity to send out a renewal form and happy to stick a fine of €10 if its not paid by the end of the month but offer no service for landlords to make communication poosible to this service. The reset your email and password is A JOKE. This is disgraceful!!!!
Google
Shocking service have tried since June to get through by web chat email and spend most Mondays on hold and no answer still not resolved and still haven’t heard back from RTB -
Google
Possibly the worst, inept and inefficient organisation I have ever come across. Totally unfit for purpose.
Google
An absolute unmitigated disaster of an organisation. Experienced problems identical to dozens of the other reviewers, trying to reregister a tenancy. Still unresolved after months. Who is accountable for this?! They need to be disbanded and a new organisation formed with different staff and management. How can they defend this?
Google
Same expierence absolute joke these people are a disgrace cannot get through to anyone to help
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