Residential Tenancies Board
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Residential Tenancies Board Services
The Residential Tenancies Board (RTB) is dedicated to ensuring a fair and equitable rental sector in Ireland. The RTB performs a crucial role in regulating and supporting both landlords and tenants, enabling a well-functioning rental market for all stakeholders.
Tenancy Registration
This section provides essential information on registering tenancies, outlining who is required to register, as well as the process and timelines involved. Key points include:- Who should register and when
- How to register different types of tenancies including student accommodation
- Updating registrations and fees associated with registration
- Consequences for not registering
Renting Information
The RTB offers comprehensive information about various tenancy types and the rights and responsibilities that come with renting. Areas of focus include:- Private residential tenancies
- Approved housing bodies and cost rental schemes
- Landlord and tenant rights
- Security deposits and property conditions
- Ending tenancies and the relevant procedures
Dispute Resolution
The RTB provides guidance on dispute resolution procedures. If tenants and landlords face issues, the RTB offers mediation and adjudication services. Key components include:- Overview of the dispute process
- Mediation and adjudication guides
- Evidence requirements and outcomes of disputes
Compliance and Investigations
The RTB monitors compliance with rental law and investigates potential breaches. This includes:- How to report breaches of rental law
- The investigation process and possible sanctions
Resources and Data Insights
The RTB provides a range of resources including forms, templates, and market data to support landlords and tenants. Notable resources include:- Tenancy forms and templates
- RPZ (Rent Pressure Zones) calculators
- Research reports and sector data
About the RTB
Learn about the RTB’s mission, governance, and how it operates to serve the public effectively. The organization is committed to transparency and accessibility, maintaining an open line of communication through various channels.With a focus on education and support, the RTB aims to empower both landlords and tenants to navigate their rental journeys confidently and knowledgeably.
Dostopnost
- Dostop za invalidske vozičke: Da
Google
THESE PEOPLE LIE AND CLAIM IT TO BE A CLERICAL ERROR I have had the misfortune to deal with the RTB as I am living with damp in my house, electrics that keep on tripping and a landlord refusing to do anything about it. I was advised that the RTB was the only way I could get my case listened to, however they have given wrong information on more than several occasions and then claim it was a clerical error.
Google
Google
You would much sooner die on the street then receive any help from this organisation. Paid 15 for adjunction 6 months ago, tried calling emailing they just say :"there is no timeframe on your case" ??????? whoohahahaha so much for protecting tenants. this is the reason landlords do what they want and laugh in your face. court is the way to go.
Google
Shocking website interface, might as well bang my head off a wall - no doubt they’ll come chasing me though when money is due
Google
If only I could give a minus 1000 star rating! What horrible people. What a dis service to property owners, but also tenants as they hunt more landlords out of the market. No wonder there is such a shortage of houses. Who would want to deal with these W-----s.
Google
The RTB portal for landlords/agents is ridiculous. A users nightmare, the most frustrating user experience and customer service just replies with generic responses that don't answer your query. All this coming from a milennial, god help someone eldery who might not be so tech savy!
Google
The RTB staff have been wonderful with my case, always courteous, patient and incredibly helpful. Their assistance has been above and beyond. I will be forever grateful.
Google
2 weeks to get a non-answer reply to an email. 30 mins+ hold times on the phone. Shocking service levels given penalties on non compliance. Improve service levels!
Google
Failed to help us when we needed support with tenants leaving a house, any time we called no one could give us an answer or point us in the right direction, we had to do everything ourselfs and find out the next steps ourselfs, now we have our house back they are quick to email on several occasions to sign for registration but no help or sign of them supporting us in getting the money back we are owed . One of the main reasons there is a housing crisis and less houses are to rent is because there's no support for the landlord, I will never rent again.
Google
Google
Horrendously poorly run. Customer care advisor Matt was unable to answer a simple straight forward question. Clearly there is much work to be done in relation to training.
Google
A national disgrace. A non functioning service for landlords and tenants alike.
Google
Useless shower altogether, if your evicting a tenant whi wont pay these dont help in anyway apart from sending letters
Google
Google
Utter incompetence.. that's all I can say
Google
Google
Totally agree with all the previous reviews. Spent 53 minutes on the phone to be told they cannot correct a mistake they made. No explanation why not, they just cannot do it.
Google
I would give 0 stars if I could.
Google
Agree with everyone else. Difficult to log on the system. Almost impossible to register any tenant as the system is full of bugs, and there is so much information required that at some stage this is not possible. We sent hundred emails and many calls to rtb but there is no answer. When after an average waiting time of 50 minutes we managed to talk to somebody, they did not take the issues seriously or did not answer, they also promised to call back with answers but never did. In France, UK and all Europe there is no RTB, this is why the system is easier more fluid and people are encouraged to rent properties. This is why in all Europe, you do not have hundreds of people queuing for properties. This system is not solving the issues, it is not creating new homes/houses/properties. You need to build/create more houses and help people who are doing that. It would be better to use all this wasted time and money to create new properties and help new tenants.
Google
An absolute disgrace I am trying to register an existing tenant sent multiple emails and calls with no answer on either all I want to do is sort it out and pay.....something needs to be done about this
Google
Impossible to navigate this site for landlords. I only want to pay , it should be easy.
Google
Dreadful, inefficient....lack of service. Disband this 'board' ASAP. Who is checking their finances?
Google
Useless. Just another tax on homeowners. Sham organisation.
Google
An absolute joke, after countless hours trying to renew registration eventually succeed, however a letter arrived today, "reminder action required", trying to contact them to no avail. This harassment should not be allowed. These people do not seem to be answerable to anyone and are the reason many landlords have left the rental market, thus contributing to the housing crisis. ====Update==== Back again, Still receiving action required letters despite having numerous conversations with RTB Customer Service that lead me to believe that the issue has been resolved carry on this harassment by continuing to send me monthly letters stating that the RTB numbers of my 2 tennants are incorrect and no matter how many times i get back to customer service this harassment is still continuing and the issue has not been resolved resulting in the tenants not being registered. The RTB letters do not give a reason for as to why the registration has been unsuccessful, at the end of each letter they advise to go to webchat which is non-existent. Are the RTB answerable to any Government department/Government Body?
Google
Sat on hold for 59 minutes, as soon as it reached the hour, the call cut off. When I tried recalling, it said more than 50 minute wait time. Either hire more staff for their call centre, or stop sending me letters. Unless I can speak to you on the phone, I am done dealing with you. Fine me, sure I can’t get you on the phone, maybe you will phone me then and I will keep you on hold for an hour!!
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