181 mnenj
Larisa
Google
After exchanging quite a few stressful messages, they made sure the package was collected and it was transported to another country.
Ivana I. V.
Google
Goran G. M.
Google
I have used Eurosender during these years a couple of times, no problems until this moment.
I have sold a watch on Chrono24 (arround 1K , full watch price 1.4K), contacted Eurosender and paid an EXTRA insurance to keep my package insured up to 1400EUR.
The package got lost and now I'm trying to get my insurance .BUT...now I got the answer from them that DPD Courier approved the reimbursement of the insurance just for 200EUR and EUROSENDER is not responsible for anything, because they use some insurrance companies like "ERGO versicherung" to cover the insurance cost. BUT (again) they won't pay anything because I don't have a proof that I HAVE BOUGHT the watch :)
It's ridiculous! What about gifts people are selling? DO oyu ask them an invoice?
And now they wrote that Eurosender doesn't cover JEWELRY loss , which a quartz watch is not...
I'm a private seller, and I have sent them the legal document from Chrono which states the price on which I have SOLD the watch to the buyer. So, I've sent a legal document but they won't accept it as a proof :)
Now I'm trying to get my Claim number in ERGO insurrance so I can get a lawyer.
Before using their services, read carefully what's written under what's covered by insurance because Eurosender personally doesn't cover your packages loss!
Tomislav T. S.
Google
Although we placed the order on Wednesday, November 23. and ordered the pickup for Thursday, November 24, and paid on time, before the cut-off, for which we also received a confirmation from Eurosender, the pickup was not done on the desired day. It wasn't done even a day later. To our inquiry, we were told that due to possible crowds and difficulties in traffic, there may be delays in the collection, and that the first available date is only next week, on Tuesday. At the same time, we were informed that we requested to change the date, because, allegedly, we were not at home for the pickup. No one contacted us from the delivery service. We did not initiate a date change, no one came to pick up the package on Thursday or Friday. This is not the first time that Eurosender is late in picking up our packages, moreover, every time there is a high chance that the package will not be picked up on time. With Eurosender's help, our service to our clients turned out to be extremely unprofessional.
Carolina C. E.
Google
João J. J.
Google
Entrega rápida e sem problemas.
Giorgos G. S.
Google
Open packages , missing items 😡
Gia
Google
Volodymyr V. N.
Google
Good service, but very high prices. Also for the first order I was able to get proof of delivery, like sign from person who received package. For 2nd - delivery - not.
Michael M. K.
Google
perfect
Naomi N. Y.
Google
Avoid. No show for the collection despite confirming a few times. It made me panic as I was leaving the next day. They told me it’s scheduled the next day and blamed GLS for their technical issues. I called GLS and they didn’t have any collection scheduled nor did they have any technical problem. Given my departure, I want to schedule with another company but Eurosender won’t refund citing the t&c below. Everyone who was mistreated by this company. Let’s report Eurosender’s ad to Google and have them ban the ad account. I’m sure they are getting most of the traffic from Google search ads. (Simply search “send box europe”. Click on “…” next to the ad of Eurosender. report it as scam).
About the cancellation and refund, I regret to inform you that your order was already processed and confirmed. This means that, according to our Terms and Conditions, a refund is no longer possible.
After an order is placed, Eurosender is authorized to order transportation services with one of the partner courier companies. The customer expressly agrees to waive the right to cancel the Agreement with Eurosender once the order details are submitted to the selected courier services provider and confirmed for the chosen pick-up date.
VXDAS V. S.
Google
very good service
Carlos C. C.
Google
Be careful. I am waiting a box since June and is imposible to speak with them. Finally I speak with them because I wrote to all workers in Linkedin, for social media but anybody tell me something
jarno j. k.
Google
Did not pick up the package after 8 attempts and no refund.
Scam place, stay away!
Antun A. U.
Google
Jednostavno i brzo. Zadovoljan sam!
Augusto A. H.
Google
Van uit het buitenland een groot paket richting Nederland verzonden, geen problemen zeer goed en punctueel afgeleverd keurig gewerkt
Jan J. P.
Google
14 dni po tistem ko sem že dobil paket, so mi zaračunali dodatnih 45€ in jih pobrali z dobroimetja. Ni možno, da je paket presegal 8kg kot so rekli. Katastrofa, nikol več
Maria M. J. C.
Google
Lidia L. C.
Google
Milan M. K.
Google
Hitro, varno, zanesljivo pošiljanje brez poškodb tovora
joão j. p.
Google
I was surprised with the simplicity of the process and the final price corresponded to what was stated on the site. I ordered the pickup (near Lisbon) and delivery (near Porto) of an unusually large package, which would have cost twice as much otherwise. Timetable adhered to, hassle-free pick-up and delivery, via GLS.
Lyudmyla L. S.
Google
Questa dita non è affidabile!!!
Non la consiglio a nessuno!!!
Svetlana S. V.
Google
Juri J. P.
Google
Work done, delivery came on promised time, just a small disagreement between Eurosender.uk and Ups.pt over the rules of packaging..
Lamees L. G.
Google