181 mnenj
Elisa E. A.
Google
Horrible! worst customer service in the world!
Horrivel! Pior serviço de intermediaçao do mundo.
Orribile! Non sono venuti a ritirare i colli, non ci tornano i soldi e ci hanno chiesto ADDIRITTURA di lasciare i colli al supermercato o da qualche parte per strada per fare il ritiro 3 GIORNI DOPO!!!!
Yannis Y. B.
Google
Used Eurosender to send my luggage back to Greece after erasmus. The service was cheap and everything went smooth. Really helpful customer support
ftu f. f.
Google
I used the service for moving my things and it's really great that all is in one place for a good price. The driver came and collected my parcels and delivered them to my address. I didn't have to stress about my shipment.
Nuša N. V.
Google
Fast shipping and very responsive customer support!
tomaž t. J.
Google
Very quality service. Their support gave me very fast and exact answers.
Alessandro A. T.
Google
Great and efficient customer support. The shipping was smooth and in the estimated time.
Artur A. X.
Google
Jenifer J. D.
Google
WARNING!!!! DO NOT USE THIS SERVICE TO SHIP ANYTHING IF YOU WANT TO SEE THOSE THINGS EVER AGAIN!!!
The ABSOLUTE WORST shipping company I have ever used. Great customer service in the beginning, even when there was an issue with the pickup. Once the packages were picked up, they simply seem to have lost any interest in being helpful. My order was cancelled by the carrier, GLS, AFTER the pickup and Eurosender did nothing to help. Just said "you can file a claim after 30 days."
30 days came and went and one (out of three) of my boxes never arrived. I emailed Eurosender and they sneakily tried to have me sign a form waiving them of responsibility under the guise that it was to allow them to help with the claim process. Luckily I didn't sign it. Later they emailed me saying because GLS didn't give me a collection receipt, I cannot file a claim. I spoke with GLS and that isn't true, but GLS did say I must go through Eurosender to file a claim since they are the ones that brokered the shipment.
Eurosender just simply stopped replying to my emails and will not return my calls. They are completely ignoring me. I lost 1/3 of my physical posessions in my move within Europe and they don't care at all. Money will not replace what I lost, but at least I could get something out of the miserable experience.
I would strongly advise not using this service. Deal directly with the shipping company who will actually take your business seriously and you will be able to file a claim if there are any issues.
João J. G.
Google
The experience with Eurosender was overall quite good.
Unfortunately the chosen company (GLS) for the delivery was not so great.
The postal code of the address was wrongly printed, although correctly inserted into the system. The phone address of the receiver was also not printed, making it impossible for the driver to contact for direction.
After many phone calls to GLS they finally picked up and said they didn't know where the location to deliver the package was, even though it was explained to them. In the end the person receiving the package had to do an almost 2h drive to pick up the package from them.
xAxA
Google
I had a really bad experience with this company, they do not stick to their promises. No service, instead of 3 days delivery i had to pick up the parcel by myself after 10 days, the parcel was also damaged. They work with the cheapest and badest parcel companies, in my case DPD. Never ever again, i am really disappointed.
Markus M. F.
Google
2 Guitars from Italy to Germany - no problem!
I had to send a package with two guitars back to Germany from Italy. For the shipment to Italy I had used GLS, which was not possible for the way back. Eurosender to the rescue! Booking on the website was extremely easy and fast. I received a confirmation mail and packed my parcel. What irritated me at first was that I didn't receive a label to put on the parcel. Turns out this was not necessary.
GLS turned out to be the courier consulted by Eurosender - nice surprise. They showed up at the pickup location in Puglia on time and I could easily track the parcel through the websites of GLS Italy as well as gls-one.de
The promise of 2 days for delivery wasn't really kept, but that didn't matter to me. The parcel showed up today at my home in good condition. Everything fine.
Since Eurosender offers shipping options you don't get when you try to book via the couriers directly (in terms of weight and size) I can only recommend it. A good service!
Grega G. P.
Google
Prevozniki uničili paket, odgovornosti ne prevzame nihče! Obup!
Francisco F. B.
Google
Eurosender lost my bag, which contained a lot of my clothes. The claim procedure with the insurance company, however, went smoothly and I got some money for the lost bag.
Haini H. W.
Google
Una vez aproveché de servicios de Eurosender y estuve muy contenta. Todo el equipaje llegó a tiempo, sin daños ni problemas. Ahora he pedido otro envío y estoy tranquila que mi maleta venga a su lugar.
Luigi L. T.
Google
Horrible experience, unreliable service, avoid it at all costs!
The pick up failed twice, with the carrier claiming not to be able to find us in spite of Crystal clear instructions and a phone contact that they never bothered to call.
Finally it took two weeks to have the packages, vs 2 days estimated delivery time.
Customer support is just useless. Via email the average response time is more than one day. We spent several hours on the phone (which is also costly because you need to call Slovenia) and, at the end, the support agents would never be able to tell us what was going on.
Door to door does not really describe the service I received. At pick up my neighbour handing over the packages made it working by chasing the truck on the street at the third time (it was passing by without stopping, again). At delivery the driver rang my bell, dropped the packages outside the building and left in no time.
Madeline M. Z.
Google
This is my second time using Eurosender to move between two cities in France. The first time, my father was originally going to come and help me move, but he fell sick and couldn't make the trip out. I was devastated about the condition of my father and also alone for my move.
My dad sent me a link to Eurosender. I couldn't believe the prices and the rapidity it took to reserve my suitcase pickup. I was definitely relieved to know I didn't have to lug around 3 suitcases or do several back-to-back trips. I am only spending 60 euros which is much cheaper than moving the luggage myself.
When I received my bags, I wasn't expecting to get them so quickly! It arrived in just one day. I had all my things with me on my first day in my new flat! It was great. Highly recommend, 5/5!
Terence T. K.
Google
First time I used it and never again. Didnt pick up the delivery and cannot even get their service hotline number right in the email communication.
Rens R. P.
Google
Ana A. L.
Google
Simple and quick. Good price. Friendly customer service.
Sabina S. H.
Google
Nina N. H.
Google
Isidora I. H.
Google
Beatrice B. T.
Google
Tarcio T. F.
Google
The website is customer friendly.
The price is fair and it was very practical to use.
Always when I need something from home... this is the best way to get it.
Vanda V. V.
Google