Tijana Krstic Atelier

Exchange Policy Overview

Replacement Process

If you find that the size of a delivered item is unsuitable, please contact us promptly. To request a replacement, you need to provide the invoice or delivery note and specify the item’s code and size you wish to exchange. Should you wish to replace your item for another of the same or higher price, please follow the same steps.

Once we receive your request, a check will confirm the availability of your desired size or item. You will then receive detailed instructions on how to proceed with the exchange process via email. Please ensure that any returned items are in unused condition and in their original packaging, as worn items cannot be exchanged.

Replacement Deadline

The request for an item size replacement must be made within 14 days of receipt. Customers are responsible for shipping costs associated with the replacement, except in cases where a damaged or incorrect item was received.

Complaints and Returns

We advise customers to inspect their packages for visible damage upon delivery. If you notice any damage, do not accept the package; instead, please reach out to us immediately. Your message should include your contact information and the reason for rejecting the delivery. We will guide you on the next steps.

If you are unsatisfied with your order after receipt, notify us within 24 hours using our Goods Return Claim. Alternatively, you can call our customer service for assistance. For any product discrepancies, please refer to the Consumer Protection Act and submit a Goods Return Notice along with the product to our designated address.

Cancellation and Refunds

Customers can cancel their purchase within 15 days. Returns are only accepted for products that are unused and undamaged. The customer must return the items promptly within 15 days of submitting the Return Notice. In cases where product non-conformity is found within six months, options include a price reduction, exchange, or contract termination.

Responsibility for damaged goods due to improper handling lies with the customer. If a returned product is found unused and undamaged within the specified timeframe, we will issue a refund without delay—no later than 15 days after we receive the returned product. The refund process will be completed within 21 days of confirming the authenticity of the claim.

Conclusion

We are committed to ensuring your satisfaction with our products and services. For any questions or concerns, please do not hesitate to contact us.