Auto - Mirkos
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Dostopnost
- Dostop za invalidske vozičke: Da
- Parkirišče dostopno za invalidske vozičke: Da
Udobnosti
- Stranišče: Da
Načrtovanje
- Priporočeni termini: Da
Plačila
- Kreditne kartice: Da
- Debetne kartice: Da
- Mobilna plačila NFC: Da
- ponedeljek 8. do 17. ure
- torek 8. do 17. ure
- sreda 8. do 17. ure
- četrtek 8. do 17. ure
- Petek 8. do 17. ure
- sobota 8. do 14. ure
- nedelja Zaprto
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Ljubaznost ravna 0.
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Odlicna usluga i super saradnja
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Bio sam veran klijent servisa Opel Mirkos više od 10 godina i do sada sam uvek bio zadovoljan. Nažalost, poslednje iskustvo me je potpuno razočaralo i uništilo moje poverenje. Doveo sam auto na zamenu amortizera, diskova, pločica, zadnje viljuške i četiri prednja ležaja. Telefonom mi je rečeno da je auto spreman za preuzimanje, a onda su me 30 minuta kasnije pozvali i tvrdili da to nikada nisu rekli, čak i na grub i histeričan način. Imam snimak poziva gde se jasno čuje da je rečeno da mogu da dođem po auto. Nije bilo ni izvinjenja ni priznanja greške. Rečeno mi je da je jedna svećica pokvarena i da košta 150€. Ova informacija mi je saopštena u zadnjem trenutku, pod pritiskom i bez dovoljno vremena za donošenje racionalne odluke. Takođe mi je rečeno da se prednji ležajevi ne mogu zameniti jer je "most" (nosač) previše zarđao i da se ne isplati zameniti samo ležajeve. Ponudili su da mi nađu polovnu ili novu zamenu, ali sve je to bilo preko telefona – ništa mi nije pokazano uživo. Osećao sam da se sve odlučuje prebrzo, bez poštovanja prema meni kao mušteriji. Iskreno, više me ne zanima da li je razlog stres, nervoza ili nešto treće. Poverenje je nestalo. Ubuduće ću servis raditi u Mađarskoj. I had been a loyal customer of Opel Service Mirkos for over 10 years and was always satisfied – until my last visit, which completely destroyed my trust. I brought in my car for shock absorber replacement, new brake discs and pads, rear control arm, and four front axle bearings. I was told on the phone that the car was ready to be picked up – then 30 minutes later they called again, aggressively denying that they ever said that. I have a call recording that proves otherwise. There was no apology, only pressure and disrespect. They told me one glow plug was faulty and needed to be replaced – for €150. This was communicated at the very last minute, under pressure, with no time to consider my options. They also refused to replace the four front bearings, saying the crossmember (called "Most" in Serbian) was too rusty and it wasn’t worth replacing the bearings alone. They offered to get a used or new crossmember instead. But this was all over the phone – I was never shown anything in person. Everything felt rushed and unclear, and I had the impression that money was more important than proper service. Whether it was stress, frustration, or just carelessness – I honestly don’t care. My trust is gone. I’ll have someone else check the car for the inspection, and I’ll do future service in Hungary.
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Usluga na nivou
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Najbolji majstori, servis za svaku preporuku, odrzavanje i nakon garantnog perioda.
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Sve original delovi
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Veoma brzo profesionalno i ljubazno osoblje
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Katastrofalno držali auto 3 meseca nisu otklonili kvar potrošili rezervoar goriva na testiranje izbegavati maksimalno
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Sve pohvale
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Za sada su dobri
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