SmartLocator

SmartLocator Service Overview

SmartLocator is a state-of-the-art solution designed for emergency call centers (PSAPs) to accurately retrieve and display the location of emergency calls, augmented with real-time video streaming capabilities. The service can be accessed directly through any modern web browser or integrated into existing GIS/CAD software, making it highly versatile for various operational setups.

Key Features

SmartLocator boasts a host of features that facilitate effective emergency response:

• Exact Location Retrieval: Automatically identifies the location of callers using multiple sources including ELS (Emergency Location Services) and AML (Advanced Mobile Location).
• Real-Time Video Streaming: Allows operators to view live video feeds from callers in distress, enhancing situational awareness.
• Integrated SMS Location: Obtains precise locations through SMS, enabling operators to communicate with individuals in emergencies directly.
• eCall Support: Retrieves a minimum set of data from vehicles involved in accidents for immediate assistance.
• Multi-source Location Retrieval: Capable of integrating data from various other sources to enrich the information available to operators.

Deployment Options

SmartLocator offers a modular setup that is suitable for both cloud-based and on-premises hosting:

• Standalone: Yes
• CAD Friendly: Yes (via API)
• Cloud Hosting: Yes (for immediate use)
• Self-hosted: Yes (install on your own servers)

Proven Effectiveness

SmartLocator has been successfully deployed in numerous emergency call centers across Europe, including Germany, Switzerland, Luxembourg, and Slovenia. The solution is activated to enhance response times for emergency services such as police, fire brigades, and ambulance services.

Workflow Integration

The workflow for utilizing SmartLocator is straightforward:

1. A person in distress initiates the call.
2. The operator receives the caller's location automatically.
3. Real-time video and images can be streamed from the scene, providing enhanced communication and situational assessment.

Reliable and Secure

Developed initially by XLAB and taken over by a dedicated team, SmartLocator is backed by rigorous security protocols, including regular penetration tests and compliance with data protection standards. Offering a reliable solution since its inception in 2013, it meets the demands of the most critical environments.

Why Choose SmartLocator?

SmartLocator is suitable for any organization involved in emergency management, providing immediate access to vital location data and video feeds that significantly improve response and outcome during critical situations. With flexible integration options and extensive support, SmartLocator is set to revolutionize emergency call handling.