Hertz

Service Description

We understand the importance of seamless service delivery and security in today’s digital landscape. Our service is designed to ensure that users have a smooth experience while maintaining the highest levels of protection against various online threats.

Challenge of Service Access

Users may sometimes encounter issues when trying to access online services. One such instance is the message indicating an "unsuccessful request." This can occur due to various reasons such as security measures, access permissions, or potential risks detected during the connection process.

Security Measures

To safeguard our users and services, we employ a robust security framework. This includes utilizing advanced technologies such as Incapsula, which provides a layer of defense against malicious activities. When a user’s request is flagged as potentially problematic, it is met with a response that includes an incident ID, denoting a record of the event for further investigation.

Understanding the Incident ID

The incident ID you see when a request fails is a unique identifier that allows our support team to trace and analyze the circumstances surrounding the unsuccessful request. This helps us improve our service continuously and resolve any blockages users may face in accessing our offerings.

How to Proceed After a Blocked Request

If you encounter an unsuccessful request, we recommend the following steps:

Conclusion

We strive to provide our users with a reliable and secure experience. While encountering access issues may be frustrating, our security measures are in place to protect you. We appreciate your understanding and patience as we work to ensure your online safety and enhance our services.