Hotel Amsterdam
Хотел Амстердам
Preveri vsa mnenja, ocene, odpiralne čase ter kontaktne podatke za Hotel Amsterdam,
hotel
v
mestu belgrade.
Polished hotel featuring a spa & an indoor pool, plus a restaurant with city & river views.
Sadržaјi
- Besplatan Vi-Fi: Da
- Doručak: Da
- Plaćeni parking: Da
- Pristupačno: Da
- Zatvoreni bazen: Da
- Klimatizovano: Da
- Usluga pranja veša: Da
- Pet-friendli: Da
- Posluga u sobu: Da
- Pogodno za decu: Da
- Restoran: Da
- Aerodromski prevoz: Da
- Spa: Da
- Fitnes centar: false
- Bar: Da
Google
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Google
TASTY AND COZY, BUT RUDE AND IRRESPONSIBLE I’ve booked a three day stay at the Amsterdam Hotel in Belgrade because the room interior looked comfortable and stylish and there were nice photos of breakfasts that had the needed diversity of meals, but I had no idea my long-awaited vacation would be darkened by utter lack of service and care and a blame game with receptionist Roknić N. On the last day of our stay, 29th of July, there was an energy shutdown in the morning around 9 o’clock. There was a loud beep and harsh white light flooded our room. Me and my wife woke up around that time and we couldn’t use the facilities we’d paid for: we couldn’t use the bathroom with comfort because it was dark, couldn’t charge our devices and our door was unlocked that made us anxious. We went down and Roknić N. said it was maintenance (we weren’t told about it in advance). Then we went to restaurant for breakfast, because we were told the elevator and restaurant works. When we came back to our room the sharp white lighting was gone, thankfully, but there wasn’t any electricity thought the room card was in the needed place. We were disappointed by that, but decided to wait a bit. There were no positive changes in 10 minutes. We decided to go the reception to ask for a compensation or for some extra hours of stay. We wanted amends we deserved for the spent money. When we arrived at the reception desk it was something between 10 and 10:30. We explained the problem to the Roknić N. and said we want compensation or some extra hours of stay. The welcoming smile vanished from her face instantly, her tone changed to irritated and firm and she started to talk back. “It’s not our fault”, she said. Whose fault is it then? Aren’t you the representative of the company who provides me with care and safety during my stay? Even if it’s not your fault directly, you must stick to your offer. If it’s less than you promised, you should make a partly refund or make other amend that would suit the customer. What kind of irresponsibility is that? She didn’t even say sorry. Moreover, she started to blame US. “You didn’t come to me earlier”, she said. Seriously? Is that the reason why you decline to take the responsibility? It was difficult to stay calm, but we managed to do that, although ms. Roknić was talking to us with a smug smile that meant to me that she is not going to help us, but she has a fight with us she thinks she is winning. When we said that we have the recording from our room, she made a call and when we came back everything was working properly. She told us that electricity wasn’t there for 15 minutes, but it wasn’t there for more than an hour. Behavior of the receptionist shocked us, especially, on the contrast to the previous one and was the last drop that spoilt our stay at the Hotel. I call for the administration of the Amsterdam Hotel to reprimand Roknić N. if something like this happens for the first time. If there were occasions like this before, I ask you to fire ms. Roknić, because I strongly believe that people working in the hospitality business should never behave like this, mocking the tenants with the smile during problem discussions and saying “we’re not responsible for the fact that you’re not comfortable”. It’s about care and help, not about fight and pride. I believe it is not adequate for her post. (I would list all the wonderul things we had there and some other disadvatages, but, unfortunately, I’m runnibg our of symbols). CONCLUSION: Although the first days of stay were wonderful and we had a cozy room with the soft bed, finger-licking breakfasts with a spectacular view on the beautiful Belgrade, all the minor minuses and especially the receptionist behavior spoilt our little 3-day vacation in the capital of Serbia. Unfortunately, we decided not to return to the Amsterdam Hotel if there won’t be any changes of policy, because we can’t tolerate any disrespect and we want to get all the services we pay for.
Google
Google
Lokacija hotela je dobra. Higijena bi mogla biti bolja. Prilikom rezrevacije preko Bookinga smo rezervisali nocenje sa doruckom ali kada smo dosli u hotel dorucka nije bilo. Naplatili su nam boravisnu taksu za 3 odrasale osobe a trebalo je za dijete da naplate taksu za do 15 godina. Sve u svemu necemo ponoviti i ne preporucujem.
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אל תעשו טעות ותזמינו את המלון. תקראו טוב טוב ביקורת בגוגל. קודם כל המלון נמצא באזור לא נעים בכלל. ליד תחנה מרכזית. הגענו למלון בשעה 9 בבוקר אחרי שכל הלילה היינו ערים. לטענת הפקידה החדר כבר היה מוכן אבל הצ׳יק אין מתבצע רק בשעה 15:00 , ראתה שאנחנו גמורים ולא עניין אותה . הגענו לחדר בשעה 15:30 נכנסתי להתקלח המים קרים!!!!!! התקשרתי לקבלה לדווח עלתה מישהי לבדוק את המים טענה שזה מים חמים וזאת הטמפרטורה במים של המלון!!!! בקבלה אמרו שיש חדר אחד פנוי בקומה 2 ואפשר לעבור אליו , אני דרשתי קודם כל לבדוק את המים וגם בחדר הזה המים היו קפואים! מסתבר שרשמו ביקורת על המים הקרים משנת 2011 והם לא טרחו לתקן אותה עדיין!!! הזוי. כמובן שישר ביקשתי לעזוב את המלון הפקידה אמרה שתבדוק עם המנהל יום למחרת לגבי עזיבה והחזר כספי. אני לא הסכמתי להישאר שם ללילה ואמרתי לה שאני דורשת לעזוב והחזר כספי מלא וארשום ביקורת חריפה בגוגל. ואכן זה מה שאני עושה.
Google
Trevligt hotell. Mkt god frukost.
Google
Google
There is no hot water at the hotel. All good but forget ti take hot showers.
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Google
Sve super, samo parking ne racunaju u cijenu a nigdje ne pise te bazen se placa 😅
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ZenHotels.com
Отличные завтраки. Большой выбор и нет однообразия. Расположение супер. Автобус городской идёт прямо в аэропорт бесплатно. Персонал отзывчивый на английском. Первый день нас поселили в номер на первом этаже в котором окна выше уровня головы и прямо перед окнами были припаркованы две машины выхлопными трубами в окна. Не в коем случае не селитесь на первом этаже. На следующий день нас переселили. персонал не говорит на русском.
Отличные завтраки. Большой выбор и нет однообразия. Расположение супер. Автобус городской идёт прямо в аэропорт бесплатно. Персонал отзывчивый на английском. Первый день нас поселили в номер на первом этаже в котором окна выше уровня головы и прямо перед окнами были припаркованы две машины выхлопными трубами в окна. Не в коем случае не селитесь на первом этаже. На следующий день нас переселили. персонал не говорит на русском.
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Google
Schöne Zimmer, leckeres Frühstück Rooftop auf dem Dach, zentrale Lage. Alles bestens.
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Bell albergo in una posizione ottima per raggiungere qualsiasi località in città.
Google
3,8 Sterne 🌟 wenn man das Hotel wegen Pool 🏊 nimmt! Durch mehrere Verletzungen ist schwimmen bzw Aqua Gym gut nur hier kostet 1 Std extra 5€ und man darf nur Stündlich rein also nicht um zb 8:45 😿 etwas kompliziert und Sauna darf ich nicht, Türkisches Bad kaputt und für 1 Std schwimmen etwas gesalzener Preis! Sonst alles top, schönes Zimmer, Bett und Ambiente!
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Preporuka
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