Alamo Rent A Car
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Pristupačnost
- Parkiralište pristupačno za invalidska kolica: Da
Plaćanja
- Kreditne kartice: Da
- Debitne kartice: Da
- Mobilna plaćanja NFC: Da
- ponedjeljak 7 do 23 sata
- utorak 7 do 23 sata
- srijeda 7 do 23 sata
- četvrtak 7 do 23 sata
- petak 7 do 23 sata
- subota 7 do 23 sata
- nedjelja 7 do 23 sata
Google
On the 16th of April I made a reservation for a car in Palma de Mallorca. Upon arrival on 30th of April at approximately 00:30 a.m. to collect my vehicle with my friends, we were informed by an Alamo employee that no cars are available. Keep in mind I received a confirmation on my booking and even filled out all the information required for accelerated check-in. The Alamo employee offered us to either take a taxi or rent a car from a different company. Taking a taxi was not an option since we already had pre-booked plans around the island. At the time, the employee explicitly assured us that Alamo would cover any additional cost incurred due to this inconvenience. Acting in reliance on this assurance, we rented a car from a different company at a significantly higher price. The unplanned expense, coupled with the disruption and loss of approximately four hours from our itinerary, has resulted in both financial loss and considerable inconvenience. To emphasize the severity of the situation, this was happening in the middle of the night which made everything including finding a new car to rent much more difficult. Later that day (30th of April), I wrote a formal complaint and a request for a reimbursement to customerservicepalma@em.com. After speaking with of your employees via email, I finally received an email stating that my refund request has been approved. It was also stated that the corresponding amount which is: 448,94 EUR (new rental) – 115,71 EUR (original reservation with Alamo) = 333,22 EUR. I have also sent the invoice for our new rental to ensure transparency on our side. I received this email on 19th of May. Since then, I have not yet received the money, nor have I received any response from Alamo. I have written several more emails to check if there may be any issues on their side. On the 9th of July I even tried to contact Alamo via Facebook since email was clearly not an option anymore. After explaining the situation once more I received an email on the next day (10th of July) stating that my request has been forwarded to the branch. Since then, I have not heard anything from Alamo. Overall, I have been waiting for the reimbursement for over 2 months now despite it being APPROVED on the 19th of May. My patience is now at its limit. This has been the most horrible and awful experience with any car rental company. I strongly recommend everyone to NOT even consider Alamo as an option to rent a car. The worst part is we were not the only ones. There were at least 6 or more groups of people there who also had no car waiting for them despite making a reservation or even paying for the rental. ABSOLUTE DISGRACE
Google
Google
Wynajęliśmy samochód na lotnisku w Zadarze na początku czerwca i wszystko przebiegło super. Dostaliśmy nowego Volkswagena Polo, którego wcześniej sobie zarezerwowaliśmy. Pan który wydawał nam samochód mówił nawet po Polsku. Przed wypożyczeniem pokazano nam uszkodzenie na feldze, odnotowano również w dokumentach, że takie istnieje. Wykupiliśmy ubezpieczenie w razie zarysowań lakieru. Przy odbiorze nie było większych problemów, Pan z wypożyczalni ogólnie obejrzał samochód i sprawdził stan paliwa. Zwrot kaucji zajętej na karcie kredytowej otrzymaliśmy dopiero po 20 dniach, ale w regulaminie była informacja że mają na to 30 dni. Nie rozumiem złych opinii na temat obowiązku posiadania karty kredytowej - wystarczy czytać regulamin.
Google
Google
Bardzo miła i profesjonalna obsługa . Samochód wypożyczony bez ubezpieczenia , żadnych problemów ze zwrotem kaucji.
Google
Fast and professional service, located in front of the airport
Google
Google
One of the worst car rentals ever experienced. First reason: scam was late charge after 11 pm which is 50€ and expect it for all customers even if it’s the cause from delay of your flight. Second reason: most of your German cards are not accepted and you need to have a credit card. I was forced to go for full insurance option without caution deposit resulted in paying exactly double the cost of rental. Third reason: the car I opted was diesel automatic and they gave me petrol automatic which is worst on fuel economy. Felt like a big scam to trouble tourists. Beware of documenting every scratch and marks on car. Make sure car has wiper fluid, tire pressure and so on so that you don’t end up on road where no assistance are given. I highly recommend anyone to go with reputed rental companies even if it cost you bit more.
Google
