Autopraonica INA

INA, d.d. - Comprehensive Retail Service Overview

INA, d.d. is a pivotal player in the oil and gas industry, primarily engaged in the exploration and production of oil and gas and the refining and marketing of fossil fuels. The company is committed to delivering high-quality products and services tailored to meet the needs of its customers, leveraging its vast experience and technological strengths throughout the industry.

Core Services

INA offers a diverse range of fuels and lubricants including motor fuels, aviation fuels, and natural gas, ensuring efficient service delivery at retail sites. The company prioritizes customer satisfaction by providing enhanced services such as:

• Motor Fuels: Eurosuper 95, Premium, and Eurodiesel options.
• Lubricants: Diverse range for various applications.
• Specialty Products: Bitumen and heating oils.
• Additional Services: Customer assistance for navigation and fuel purchasing, including loyalty programs.

Customer Experience Initiatives

At INA retail locations, customers can enjoy unique experiences such as:

• Fresh Corner: A refreshment area where customers can relax.
• INA Loyalty Program: Provide discounts and offers for frequent customers.
• Online Services: Easy access to membership, ordering fuel, and troubleshooting via digital platforms.

Sustainability and Corporate Responsibility

INA is dedicated to sustainable development, adhering to rigorous safety standards and ensuring transparency in operations. The company's commitment to health, safety, and environment initiatives is reflected in its policies, which promote responsible practices and community engagement through various projects.
Key areas of focus include:

• Energy Efficiency: Ongoing developments in optimizing resource usage.
• Community Engagement: Active support through sponsorships and volunteer projects.
• Waste Management: Responsible disposal and recycling practices for waste materials.

Contact and Support

INA prioritizes customer feedback and support through various channels to enhance service delivery. Customers can easily reach out for inquiries, complaints, and suggestions, ensuring a responsive and customer-centric approach to service.
The company’s user-friendly digital platforms facilitate a smooth interaction experience, making it easy for customers to access information and engage with services.

Conclusion

With its robust offerings in products and services combined with a strong commitment to sustainability and customer service, INA, d.d. aims to continuously improve and enhance the customer experience while supporting community initiatives and responsible environmental practices.